Web Architect

State of Hawaii’s Office of Enterprise Tech Services is looking to hire for a Web Architect position. This is a mid-level technical role. Work is remote until Q4, where 1-2 days in office will resume in the Kalanimoku building.
This role requires competency in web development, programming, soft skills— communication is a must. Desirable: devops skills, an eye for improving business process and documentation.
Role will be assisting in managing servers and services in the cloud in AWS, Azure, and GCP (and elsewhere), misc work in other systems such as SharePoint, MS PowerPlatform, Cloudflare, Salesforce, ITSMs, CRMs, EDR, the list goes on. Being part of ETS means being part of the central IT department for the State, which has exposure to many different technologies.

Duties Summary
The Office of Enterprise Technology Services (ETS) is established within the Department of Accounting and General Services (DAGS) to integrate all of the State’s Executive Branch Information Technology (IT) administration, services, and operations into a single, cohesive strategy to reduce costs, deliver effective government services, systems and technology, increase project process efficiencies, improve the overall cyber security posture, and provide accountability and transparency to all constituents the State of Hawaii serves.
The function of the Technology Support Services Branch (TSSB) is to provide planning, development, design, consulting, management, and other technical support services to State agencies for the utilization of public and government access systems using web technologies to facilitate information gathering and information sharing among agencies and the public.
The position serves as the technical expert in web development. The essential functions assigned to the position include web development with emphasis on the server-side frameworks; interaction between the server-side frameworks, the web server, and the database system; website functionality and back-end systems; troubleshooting, monitoring, and tuning the performance of the supported web applications and sites; security and information architecture of the web platform; and administering policies and procedures for web development.
Minimum Qualification Requirements
LEGAL AUTHORIZATION TO WORK REQUIREMENT: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Knowledge: Knowledge of principles and concepts of IT technologies and topologies; proficient in IT protocols and operating systems, common hardware, software components, and network components, structured analysis techniques and methods; and practical and logical application of computer equipment and technology to problem solving.
Skills/Abilities: Strong interpersonal and customer service skills, and analytical/problem solving skills. Ability to perform situational analysis, manage tasks and assist in work on several projects at a time, prioritize assignments on short notice and maintain an effective work pace, maintain effective working relationships with all levels of personnel; communicate effectively, both orally and in writing, prepare evaluation reports, and read and understand service level agreements. Ability to supervise and train subordinate staff.
The incumbent is expected to know and apply pertinent laws relating to privacy, confidentiality, accessibility, and information security practices, rules and regulations, applicable policies and procedures, and other guidelines relating to the access and safeguarding of computer information assets.
Recommended Qualifications:
Education: Bachelor’s Degree from an accredited college or university in IT, MIS, Information and Computer Sciences (ICS), or a Master’s Degree in Business Administration (MBA).
Experience: Three (3) years of work experience in an organization as Web Developer responsible for analyzing technical requirements, developing, and supporting web sites, internet and intranet. Such experience must have demonstrated the ability to write, design, and edit web page content, or provide direction to others producing content.
Conditions of Work: Duties require on site visits to various locations, transporting server hardware; and the availability to respond to trouble and maintenance calls beyond normal work hours.
Must have a valid license to drive in the State of Hawaii.
Preferred: Completion and award of one or more of the following certificates: MCSD Web Applications, MCSD SharePoint Applications.
Other Information
This position is exempt from the civil service and considered temporary in nature. Therefore, if you are appointed to the position, your employment will be considered to be “at will,” which means that you may be discharged from your employment at the prerogative of your department head or designee at any time.
Submit resumes to: ETS.Apply@hawaii.gov
Direct all inquiries regarding this position to: Sheryl Miyagawa at (808) 586-6000, Monday-Friday, 8:00 a.m.-4:00 p.m. (HST).
NOTE: The State Recruiting Office will refer you to the Department of Accounting and General Services regarding this exempt position.
About ETS
The Office of Enterprise Technology Services (ETS) provides governance for executive branch IT projects and seeks to identify, prioritize and advance innovative initiatives with the greatest potential to increase efficiency, reduce waste, and improve transparency and accountability in state government. ETS also supports the management and operation of all state agencies by providing effective, efficient, coordinated and cost-beneficial computer and telecommunication services such that state program objectives may be achieved.

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Support Technician II

Position Summary
Performs remote troubleshooting (level 1 and above) and dispatch on incoming support requests via multiple channels.  Investigates and resolves computer software and hardware problems and provides application software testing for standard desktop applications and business unit applications.  Performs deployments and diagnostics.  Maintains business desktop, server, and network systems.
Essential Duties

Receive telephone calls from users having problems or questions using computer software, computer hardware, telecom devices or network access.•   Resolve first level problems such as system availability, invalid sign on, invalid password, system “locked”, etc.
Escalate non-resolved problems to Systems Analysts if further action is required.Determine cause of problems and route to the appropriate resource if problem is not resolved at first level.
Verify and maintain status of all problems reported and close the request when problem has been solved to the expectations of the user.
Complete daily support call documentation within 24 hours of close of business day.Schedule and dispatch engineers onsite.
Keep abreast of new software and hardware product developments.
Perform end user setup and moves of desktop computers and peripherals.
Install and maintain desktop computers, peripheral components and telecom devices.
Install and maintain desktop PC software including operating systems, desktop tools, utilities, business unit applications and custom software.
Work with Systems Analysts to improve skills and handle support issues.
Ensure that Support Desk always has coverage by coordinating lunches and breaks with team.
Perform deployments and diagnostics.
Maintain business server and network systems.
Perform patch management, user, file, and print administration, documentation, upgrading, migrations, and troubleshooting.
Perform desktop imaging and deployment.
Manage the coordination of projects and technologies between infrastructure design and server/application.
Assist in testing of software products used by computer users.
Develop and maintain documentation for desktop hardware, software, telecom devices and peripheral components.
Identify recurring problems and issues involving support issues for referral to development or training.
Other duties as assigned.

Education, Certifications and Experience

Associate’s degree in Computer Science or related field required; bachelor’s degree preferred.
Minimum 4 years performing technical support in an IT environment.
Must possess knowledge and experience in Windows Server, Citrix, and Terminal Server environments.
Must possess knowledge of Windows 7 and Windows 10 desktop operating systems, applications, networking, computer desktop hardware, and local/network printing.
Equivalent combination of education and experience will be considered.
CompTIA, Microsoft, VMware, Citrix or Cisco technical certifications required.
Valid Hawaii Driver’s License and use of own vehicle required.
This position allows remote work for current Hawaii residents located on Oahu.
Must be able to travel and work off-site at customer locations.  Required to work nights and weekends when necessary.

This position requires proof of vaccination. The Company requires that all employees be vaccinated or be approved for a medical or religious accommodation.

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Middleware Operator

Position Summary
Responsible for the operation and incident response of Middleware components. Supporting the continued availability, effectiveness and risk compliance of the Middleware layer.
Essential Duties

Serve as the initial point of contact for middleware technologies across the enterprise.
Assist with design, development, installation, tuning, and maintenance of middleware
applications.
Assist with provisioning platforms and infrastructure for middleware solutions.
Knowledge-sharing and mentoring team members on various technologies, processes, or solutions.
Work with application development teams providing support of middleware components.
Perform backup and recovery, security, patch management, monitoring, and performance tuning.
Serve as technical resource to business analysts, solutions development, and other groups responsible for application development standards, system design and integration.
Prepare and maintain professional documentation of servers, applications, and network configurations as they relate to middleware components and infrastructure.
Ensure systems remain at operational excellence during infrastructure improvements. (hardware/software upgrades server migrations/consolidations, application deployment, etc.).
Ensure adherence to quality and security standards defined for the engagement Perform Trend analysis, identify top incidents and work with respective teams and individuals to minimize these.
Participate in regular on-call rotation support meeting business SLAs.
Support new projects on an as-needed basis.
May serve as resource for the work group through knowledge in areas of specialization and drive middleware service improvement programs.
Support technical designs for assigned projects and recommend technical solutions based on experience and industry knowledge.
Be aware of the future pipeline and remains abreast of the latest middleware technologies.
Must be able to effectively work remotely to assist users via telephone and/or tele-conferencing.
Required to support after hours on-call and respond in a timely manner.
Other duties as assigned.

Education, Certifications and Experience

Bachelor’s degree in Computer Science or related IT field required.
2 years of relevant experience is a plus.
Knowledge or prior experience within Middleware, JAVA or related technology.
Knowledge of computer software systems, office applications, and operating systems.
Excellent analytical and diagnostic skills.
High-level communication skills.
Equivalent combination of education, training and experience will be considered.

This position requires proof of vaccination. The Company requires that all employees be vaccinated or be approved for a medical or religious accommodation.

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Digital Communications & Graphic Designer

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State of Hawaii
Child & Adolescent Mental Health Division

Job Summary
Regular, Part-Time (50% FTE), Limited-Term (not to exceed July 1, 2025), RCUH Non-Civil Service position with the Department of Psychology, Center for Cognitive Behavior Therapy (CCBT), Data to Wisdom Program, located in Honolulu, Hawai‘i. Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws.
MINIMUM MONTHLY SALARY: $1,324.50/Mon. (@50% FTE)
DUTIES: The Digital Communications and Graphic Designer (DCGD) shall lead the data and informational visualization, digital media, and graphic design efforts of the Data to Wisdom Program, in alignment with the strategic communication efforts of the Child & Adolescent Mental Health Division (CAMHD). These efforts include improving the visibility and awareness of Data to Wisdom-led initiatives and research initiatives using digital and online platforms. This DCGD shall support online communication for Data to Wisdom-led initiatives. The position also ensures that communications are in alignment with current CAMHD mental health strategies, philosophies, and policies and procedures. The DCGD works with the Social Marketing Director on the Data to Wisdom program to develop key communications activities related to data and information visualization. This position also works with other CAMHD staff and partners, including children and youth, families, parent partners, and other parent advocates to develop strategies that connect families of children and youth with social, emotional, and behavioral challenges to information, community resources, and a network of mutual support. The position supports key communications activities led by the Social Marketing Director, including website management; email marketing and communications; content management; content creation; internal and external communications; social media; database management; multi-platform analytics; public relations; print collateral, video graphics and design.
PRIMARY QUALIFICATIONS:
EDUCATION/TRAINING: Bachelor’s Degree from an accredited four (4) year college or university in journalism, communications, media, marketing, graphic design, or related field.
EXPERIENCE: Two to four (2-4) years of experience working in content creation, maintenance, and management for websites, and social and multimedia platforms (such as Google Sites, Squarespace, WordPress, Mailchimp, YouTube, Facebook, Instagram, and Twitter), including writing and editing, video production, and graphic design.
KNOWLEDGE: Advanced understanding of the current digital media and mass communications landscape, ethics, principles, and best practices. Understanding of marketing and media planning principles and ethics. Familiar with health care service delivery systems and continuous quality improvement process. Advanced proficiency and demonstrated experience with use of Microsoft Office and Adobe Creative Cloud Suite software. Advanced proficiency and demonstrated experience with mainstream digital, website and social media platforms (e.g., Google Sites, Squarespace, WordPress, Google Analytics, Mailchimp, YouTube, Facebook, Instagram, and Twitter), including website content management and maintenance, and familiarity with methods for editing/debugging html-based functionality, scripting languages, or xml. Advanced proficiency and demonstrated experience with video production.
ABILITIES & SKILLS: Above moderate to high levels of interpersonal, oral and written communication skills. Must have strong ethical leadership, technology, analytic, critical thinking, judgement, problem-solving, and trouble-shooting skills. Ability to interpret data and create comprehensive analysis.
Post Offer/Employment Condition: Must be able to pass a post offer criminal background check.
POLICY/REGULATORY REQUIREMENT: As a condition of employment, employee will be subject to all applicable RCUH policies and procedures and, as applicable, subject to the University of Hawai‘i’s Department of Psychology Center for Cognitive Behavior HIPAA/PHI privacy and security policy and the State of Hawai‘i Child and Adolescent Mental Health Division (CAMHD) HIPAA/PHI privacy and security policy. Violation of the RCUH’s, the UH’s, or the business entity’s policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). Must complete the University of Hawai‘i’s Department of Psychology Center for Cognitive Behavior HIPAA/PHI privacy and security training and the State of Hawai‘i Child and Adolescent Mental Health Division (CAMHD) HIPAA/PHI privacy and security training immediately after hire or not later than employee’s initial exposure to HIPAA/PHI. Must maintain a current status on the University’s and/or the business entity’s training requirements. As a condition of employment, employee will be subject to all applicable RCUH policies and procedures and, as applicable, subject to University of Hawai‘i’s and/or business entity’s policies and procedures. Violation of RCUH’s, UH’s, or business entity’s policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.).
INQUIRIES: Tia Hartsock 733-9396 (Oahu)
APPLICATION REQUIREMENTS: Please go to www.rcuh.com and click on “Job Postings.” You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Supervisory References, 4) Copy of Degree(s)/ Transcript(s)/ Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. If you do not have access to our system and the closing date is imminent, you may send additional documents to rcuh_recruitment@rcuh.com. If you have questions on the application process and/or need assistance, please call (808)956-7262 or (808)956-0872.
RCUH’s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University of Hawai‘i.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Data Warehouse Engineer

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Decision Research Corporation
Software development & IT Consulting

Decision Research Corporation (DRC), a software solutions provider, is seeking a Database Administrator for its software solutions. Locations of Philadelphia, Los Angeles or Honolulu are preferred but not required. Remote working is possible for a candidate who has proven history of productive remote working with demonstrable references. This position is responsible for assisting in the execution of tactical and strategic data-related projects, resolution of production issues, and the implementation, support and maintenance of the overall data infrastructure and services.
DRC’s products include the DRC Insurance Platform, which consists of Insurance Price Rating and Analytics, Policy Administration, Claims, Billing, Agent/Consumer Portals and Business Intelligence. The successful candidate will be task oriented, driven to succeed and a team player.
The Data Warehouse Engineer has extensive knowledge of data structures, data modeling, SQL skills, analyzing and reporting techniques. On a day-to-day basis, the Data warehouse engineer handles the delivery of data and information to the organization’s various reporting applications. DRC is in need of an experienced person who understands database designs and ETL processes and can assist with creating a data landscape that is modern, scalable, maintainable and high-performing.
Primary Duties

Execute full data warehouse development lifecycle including design, code, test, deploy, support and document.
Design, develop and maintain new and existing data warehouses.
Provide guidance to less experienced in implementation using star and snowflake schemas.
Support the core product teams as well as client implementations.
Design and document data algorithms, report design requirements and flowcharts.
Creates database structures, procedures, triggers and appropriate indexing methods to optimize data storage and retrieval processes.
Design, develop and optimize ETL data transformations and SSIS packages.
Document error logs and solutions.
Monitor SSIS packages and ETL processes to ensure accuracy and data quality.
Create and modify existing databases and database objects according to needs of the organization.
Perform thorough testing on all database objects and data queries to ensure results meet designed specification.

Preferred Qualifications:

3+ years of experience of data warehouse development of transactional insurance or financial services applications
3+ years of experience in SQL relational transactional database ETL development to star or snowflake schema data warehouses

Minimum Qualifications:

Bachelor’s degree in relevant discipline such as Computer Science, ICS or MIS
3+ years of experience in data warehouse development using T-SQL and SSIS packages
3+ years of experience with Microsoft Azure SQL and SQL Server versions 2008 through latest
3+ years of hands-on experience in cloud technologies such as Azure SQL, Azure Blob Storage, and SQL data warehouse
Understanding data pipelines and modern ways of automating data pipeline using cloud-based implementation and testing and clearly document the requirements to create technical and functions specs
Must have a solid understanding of architecting, designing and operationalization of large-scale data and analytics solutions.
Strong problem solving and troubleshooting skills
Strong organization and documentation skills
Excellent oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature
Ability to work successfully independently and with others in an atmosphere of multiple projects, shifting priorities, and deadline pressures
Ability to work effectively with, and support the needs of, project team members and the client support department

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Mid – Level Software Engineer

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Decision Research Corporation
Software development & IT Consulting

Decision research Corporation (DRC), a software solutions provider is looking for energetic, fast learning, and qualified individuals to join our team as an application developer.
This is a full time position in our Honolulu, HI office.
DRC uses a number of various programming languages and technologies, including Microsoft .NET. Qualified applicants should be able to quickly learn new concepts and software as necessary and demonstrate during the interviewing process their proficiency with the technologies below. Experience working in teams developing enterprise commercial grade transactional software systems a plus.
Primary Duties:
• Develop, test, and debug enterprise software solutions.
• Adhere to all development standards.
Minimum Qualifications:
• A bachelor’s degree in ICS; MIS; Information Technology Management; Engineering or Mathematics (with strong computer skills).
• Two years’ experience with technologies such as ASP. Net, C#, SQL, JavaScript, SQL Server, HTML, XML, web services, MVC, and object oriented technologies.
• Experience such as internships or personal projects a plus
• Self- motivated, excellent problem-solving skills, attention to detail and ability to learn new technologies quickly and work well in teams developing enterprise commercial grade transactional software systems is a plus
• Familiar with Agile software development life cycle
• Excellent problem-solving skills, attention to detail and ability to learn new technologies quickly and work well in teams, especially when developing when developing enterprise commercial grade transactional software systems is a plus.

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Database Developer

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Decision Research Corporation
Software development & IT Consulting

Decision Research Corporation (DRC), a software solutions provider, is seeking a Database Developer for its software solutions. Locations of Philadelphia, Los Angeles or Honolulu are preferred but not required. Remote working is possible for a candidate who has proven history of productive remote working with demonstrable references. This position is responsible for assisting in the execution of tactical and strategic data-related projects, resolution of production issues, and the implementation, support and maintenance of the overall data infrastructure and services.
This role is 80% database development and 20% database administration, with developmental skills being required.
DRC’s products include the DRC Insurance Platform, which consists of Insurance Price Rating and Analytics, Policy Administration, Claims, Billing, Agent/Consumer Portals and Business Intelligence. The successful candidate will be task oriented, driven to succeed and a team player.
Primary Duties Include:

Develop and implement custom database objects (T-SQL scripts, stored procedures, tables, views, functions, etc.) to support application development and streamline administration processes
Provide primary or secondary support for designated database applications and processes
Participate as key member of the Business Intelligence team, focusing on data architecture and dimensional modeling.
Implement and maintain reporting and data integration processes using SSIS and SSDT for Visual Studio
Collect and review database performance metrics and proactively address performance concerns
Troubleshoot problems with high-level expertise, diligence, and efficiency
Respond to database related support requests from developers
Collaborate with developers and business analysts effectively

Secondary Duties Include:

Maintain user database accounts, performing database back-ups and restores, and providing internal database training to end-users
Build, support and administer of database systems including installation, upgrades, configuration, consolidation, monitoring, tuning, and maintenance
Implement, maintain and improve database backup, disaster recovery and high-availability solutions
Create and maintain detailed documentation of the SQL Server environment and designated application support responsibilities

Minimum Qualifications:

Bachelor’s degree in relevant discipline such as Computer Science, ICS or MIS1-2 years of database administration experience in an enterprise environment
Experience with Microsoft Azure SQL and SQL Server versions 2008 through latest
Experience with SSIS
T-SQL experience required and other scripting language skills desired
Strong problem solving and troubleshooting skills
Strong organization and documentation skills
Knowledge of Data Warehouse (DW) best practices and design patterns
Experience with Microsoft .NET, C#, and Entity Framework
Excellent oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature
Ability to work successfully independently and with others in an atmosphere of multiple projects, shifting priorities, and deadline pressures
Ability to work effectively with, and support the needs of, project team members and the customer support department
Knowledge of database recovery models, high-availability (HA) and disaster recovery (DR) options for SQL Server
Knowledgeable of applicable Microsoft technologies including Active Directory, Windows Server, SQL Server and IIS, as well as  networking concepts and common infrastructure
Knowledgeable of server hardware, storage systems and other infrastructure, client/server applications, and server utilities

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Database Administrator

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Decision Research Corporation

Decision Research Corporation (DRC), a software solutions provider, is seeking a Database Administrator for its software solutions. Locations of Philadelphia, Los Angeles or Honolulu are preferred but not required. Remote working is possible for a candidate who has proven history of productive remote working with demonstrable references. This position is responsible for assisting in the execution of tactical and strategic data-related projects, resolution of production issues, and the implementation, support and maintenance of the overall data infrastructure and services.
DRC’s products include the DRC Insurance Platform, which consists of Insurance Price Rating and Analytics, Policy Administration, Claims, Billing, Agent/Consumer Portals and Business Intelligence. The successful candidate will be task oriented, driven to succeed and a team player.
Primary Duties Include:

Develop and implement custom database objects (T-SQL scripts, stored procedures, tables, views, functions, etc.) to support application development and streamline administration processes
Provide primary or secondary support for designated database applications and processes
Participate as key member of the Business Intelligence team, focusing on data architecture and dimensional modeling.
Collect and review database performance metrics and proactively address performance concerns
Troubleshoot problems with high-level expertise, diligence, and efficiency
Implement and maintain reporting and data integration processes using SSIS and SSDT for Visual Studio
Respond to database related support requests from developers
Collaborate with developers and business analysts effectively
Create and maintain detailed documentation of the SQL Server environment and designated application support responsibilities
Maintain user database accounts, performing database back-ups and restores, and providing internal database training to end-users
Build, Support and administer of database systems including installation, upgrades, configuration, consolidation, monitoring, tuning, and maintenance
Implement, maintain and improve database backup, disaster recovery and high-availability solutions

Minimum Qualifications:

Bachelor’s degree in relevant discipline such as Computer Science, ICS or MIS
1-2 years of database administration experience in an enterprise environment
Experience with Microsoft Azure SQL and SQL Server versions 2008 through latest
Experience with SSIS
T-SQL experience required and other scripting language skills desired
Strong problem solving and troubleshooting skills
Strong organization and documentation skills
Knowledge of Data Warehouse (DW) best practices and design patterns
Experience with Microsoft .NET, C#, and Entity Framework
Excellent oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature
Ability to work successfully independently and with others in an atmosphere of multiple projects, shifting priorities, and deadline pressures
Ability to work effectively with, and support the needs of, project team members and the customer support department
Knowledge of database recovery models, high-availability (HA) and disaster recovery (DR) options for SQL Server
Knowledgeable of applicable Microsoft technologies including Active Directory, Windows Server, SQL Server and IIS, as well as networking concepts and common infrastructure
Knowledgeable of server hardware, storage systems and other infrastructure, client/server applications, and server utilities

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IT Operations Specialist

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Decision Research Corporation

Decision Research Corporation (DRC), a software solutions provider, is looking for qualified individuals to join our team as a technical operations specialist. Ideal candidates must possess a solid understanding of the technology and hardware/software platforms.
Duties include:
·       Provide support, maintenance, and monitoring for systems on Microsoft Azure
·       Ability to script programs using power shell and batch
·       Monitor daily system cycles, in addition to running testing cycles as needed
·       Reconcile daily system activity against 3rd party reports received from third parties
·       Perform as dispatcher, answering initial call, triaging the issue and assigning priority and resources
·       Respond to trouble tickets in a timely manner
·       Provide phone support to users and walk users through the problem solving process
·       This position is a rotating shift with required night shift work
·       This position also requires the ability to be an on-call 24×7 rotation
·       Remotely support users
·       Document creation and maintenance
·       Other Duties as Assigned
Qualifications:
·       A degree in Computer Science, Information Systems Management, or a computer-related field, One year of relevant Information Technology work experience can be used in lieu of degree
·       Experience working with IT hardware (i.e. desktops, laptops, servers, & printers)
·       Excellent knowledge of or experience using Microsoft products including Windows, Office Suite (Word, Excel, PowerPoint, Outlook)
·       Experience in a customer support, help desk environment role
·       Excellent communication skills and troubleshooting skills
·       CompTIA or Microsoft certifications a plus
·       Must be able to work a flexible schedule
·       Must be able to work equally well in a team as well as individually
·       Independent, self-motivated
This position is located in our Honolulu, HI office. Applicants should reside or be in the process of relocating to Honolulu. Position requires night and weekend on call support.

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Associate Project Manager

Exciting opportunity to be part of a growing team that provides consulting services for and IT solutions to Hawaii businesses!  We’re currently looking to hire an Associate Project Manager to join our Project Management Services team.

Duties: Responsible for coordinating and supporting projects with various degrees of complexity and scope. Associate Project Managers will assist experienced Project Managers.  May serve dual roles to not only manage projects within authority level, but also be responsible for delivery of services as a result of the scope of assigned projects. Assists in the definition of project scope and objectives, performs business analysis and helps create and maintain comprehensive project documentation. Works in conjunction with project owners to ensure quality service delivery. Strives to maintain and foster successful relationships with internal customers in the organization
Assist with distribution of project tasks and responsibilities to appropriate areas. Ensures that the project team responds to and addresses inquiries and customer requests in a timely manner and  helps coordinate project resources appropriately. Reports and escalates project issues to management as needed.

Education/Experience:

Bachelor’s degree in a Business or IT related discipline required or 1 to 3 years’ experience in providing IT consulting services.
Preferred associate project management certification or equivalent industry experience.
Equivalent combination of education and experience will be considered.
Basic understanding of project management methodologies and use of project management tools (e.g., MS Project, Smartsheets, MS Teams, JIRA, SharePoint, and Visio) a plus.
Experience with project management and software development methodologies such as waterfall Agile / Scrum, hybrids, and SDLC methodologies a plus.
Process modeling and business process documentation experience a plus.
1 to 3 years’ experience managing the entire life cycle of a project for system implementations is highly desired.

Certificates, Licenses, Registrations:

PMI certification highly desired.
Valid Hawaii Driver’s License and use of own vehicle required.

As a condition of employment, this position requires proof of vaccination. If hired, the Company requires that all employees be vaccinated or be approved for a reasonable accommodation (medical or religious).

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